How to Order

Enchanted Forest is temporarily closed to the public due to the Covid-19 situation, but we are not closed for business! We are still facilitating the purchase of goods and gift certificates via our website as well as social media platform messaging. We are offering free delivery and curbside pickup to help you get the things you need:

How to place an order:


Online ordering is the fastest, most secure way to place your order. Payment can be made by PayPal or Credit card, and during the checkout process you may choose local delivery, local pickup, or shipping options.Our customer rewards program is now online too, so you can earn and redeem your points/store credit easily! Points are automatically credited to your account as long as you are logged in, and you'll receive double rewards points for the month of May, as we celebrate our 11th year in business!

Ordering via Facebook & Instagram messenger or email: we're always happy to answer questions, provide guidance, and take your order over messenger or email. In this case, we'll process your order manually through our system, and give you an order total so that you can provide payment by email or PayPal transfer. Our e-commerce site doesn't allow you to pay using our old physical gift certificates, but if you'd like to pay with these, no worries, we can absolutely process these for you manually! You will earn your customer rewards points on orders placed via email and messenger too.

 

How to receive your order:

Free local pickup: We'll assemble your order and notify you when it is ready to be picked up. Pickup curbside at the shop on Tuesdays & Fridays from 10-5pm, Wednesday & Thursday evenings between 5-6:30pm, and Saturdays from 10am-2pm. Just call us (902-843-4334) when you arrive and we'll bring your order out to your car! Pickup from Andrea's home doorstep (just 2 mins away, on Brunswick Street) can be arranged for other days/times. Please select "free local pickup" during checkout, and we'll be in touch to co-ordinate this. Same-day pickup on Tuesday & Friday is available, but orders placed on other days may not be available same-day; due to lack of childcare I am not able to be in the store every day. If you need anything, just send me a message or email, or leave me a voicemail, I'll always try my best to accommodate your needs.

Free local delivery: Don't want to leave the house these days? We don't blame you! We want to make things easy and convenient for you, and are now offering contact-free delivery to your doorstep (within 10km of the shop) on Tuesday & Fridays 5-8:30pm. No need for contact, and we won't knock or ring the bell to risk waking sleeping kids, we just leave the order on your doorstep and text/message you that it is there. Please select "free local delivery". Please note- orders placed after 2pm on a delivery day might not make it out with that day's delivery, depending on the number of orders we are processing, but we'll always try our best.

Free delivery for out-of-town customers: The wonderful Downtown Truro Partnership and the Town of Truro have joined forces to help our downtown merchant community, and have offered to deliver orders to our out-of-town customers in East Hants, Colchester, and Pictou counties once weekly on Fridays. Please select "free delivery to Colchester, East Hants, Pictou counties". Orders received by 9am on Thursday will be included in the delivery run of that week, orders placed later than that are not guaranteed to make in out with that week's delivery run, but we'll try our best.

Halifax/Dartmouth/Bedfor delivery run Sunday, may 17: I will be doing a trip to HRM on Sunday, May 17. I will make stops along the highway as needed (Stewiacke, Elmsdale, etc), and will meet customers at designated times in parking lots at Dartmouth Crossing, Halifax Shopping Centre, the bottom of Larry Uteck, and the Sunnyside Mall. Additional stops/meetups can be added depending on need.

Shipping via Canada Post: We can ship orders anywhere in Canada, and use Canada Post Expedited Parcel Service for most orders. Please see "Shipping" page for details.